Welcome to Comprys.com
This refund and returns policy outlines the procedures and conditions for returning products purchased through our website, https://www.comprys.com. By making a purchase on our site, you agree to abide by this policy. If you do not agree, we ask that you refrain from making a purchase.
Return Policy Duration
Our refund and returns policy is valid for 48 hours after the product’s delivery. If more than 48 hours have passed since your purchase was delivered, we cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. We also require a receipt or proof of purchase.
Non-Returnable Items
Certain types of goods are exempt from being returned, including but not limited to:
- Gift cards
- Downloadable software products
- Opened or used products that cannot be resold
This list may be updated periodically in accordance with industry practices and applicable regulations. Comprys reserves the right to revise this list at any time.
Procedure for Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Provide your order number and details of the product you wish to return.
- Our team will guide you through the return process and provide the return shipping address.
Note: Do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, partial refunds may be granted:
- Items with clear signs of use.
- Software, video games, or other products that have been opened and are no longer in their original packaging.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 48 hours after delivery.
Refund Process
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 to 14 business days, depending on your bank’s policies.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as there is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] and send your item to the address provided by our team.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be notified of your return.
Return Shipping
To return your product, you must mail it to the address provided by our customer service team.
- Shipping Costs: You will be responsible for paying your own shipping costs for returning your item, and these are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Delivery Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are returning high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
If you have questions regarding refunds and returns, contact us at [email protected].
